The minimum order value for shipping is €20 to all destinations.
Delivery takes 48 to 72 working hours from the moment your order is validated. We pack orders Monday to Friday, so if you order on a Friday afternoon or over the weekend, we start counting from Monday.
We'll keep you updated by email at every stage of your order.
Do you ship to the Canary Islands, Ceuta or Melilla?
We currently do not ship to the Canary Islands, Ceuta or Melilla. We only ship to mainland Spain, the Balearic Islands and the rest of Europe. We're sorry for the inconvenience.
How can I track my order?
We send all orders with Correos, the Spanish postal service. Once your parcel leaves us, Correos emails your tracking number directly to you so you can follow it every step of the way.
If you can't find it, please check your spam or junk folder — it sometimes ends up there. And if it still hasn't turned up, email us with your order number and we'll track it down for you.
What payment methods do you accept?
You can pay in three ways:
All our prices include VAT.
I chose bank transfer — what do I do now?
You have a maximum of 3 working days to make the transfer. Please make sure you include your order number as the payment reference, as that's how we match your payment and start packing your parcel.
If we haven't received the payment after those 3 days, the order is automatically cancelled and the items go back on sale. If you've had any trouble with the payment, just let us know and we'll sort it out.
What are the points for and how do I redeem them?
Every time you shop with us you collect points in your account. You can see your balance in your customer profile.
To spend them, simply go to the final step of checkout: there you'll find a box to apply your accumulated points and deduct them from your order total. That's it.
Can I return an item if I change my mind?
Yes. You have 14 calendar days from the day you receive your order to exercise your right of withdrawal.
To do so, email us at devoluciones@bellalunacrafts.com with the reference number and description of the item you'd like to return.
Please bear in mind that:
As soon as we receive the parcel and check everything is in order, we'll refund you as quickly as possible (the maximum legal period is 30 days).
My item arrived faulty or you sent me the wrong one — what now?
Please email us as soon as you can at devoluciones@bellalunacrafts.com with your order number and a photo if possible. The 14-day window doesn't apply in these cases — we'll sort it out for you regardless.
We'll send you the correct item, and if that particular item happens to be out of stock, we'll refund you (always within a maximum of 30 days).
Can I exchange an item for a different one?
Yes, the process is the same as for returns: email us at devoluciones@bellalunacrafts.com. If for any reason we can't make the exchange, we'll refund you instead. Shipping costs for the new item are at the customer's expense.
I booked an in-person workshop but I can't make it — will I get a refund?
Deposits for in-person workshops are non-refundable, unless we're the ones who cancel the workshop. If something unexpected comes up, get in touch and we'll see what we can do.
I've bought an online workshop — how do I watch it?
It's straightforward:
If you bought the workshop before 2024 and it doesn't show up, email us and we'll send it over.
Does the online workshop expire? Can I watch it more than once?
It never expires. Once you buy a workshop, it's yours forever — you can watch it and make the project as many times as you like, at your own pace and whenever suits you.
What's the difference between a workshop "with kit" and "without kit"?
Each workshop description lists exactly what's included in the kit and which tools you'll need to have at home.
What's included in a BellaLuna paper collection?
Our 8x8" (21 x 21 cm) collections include 12 double-sided patterned papers at 190 gsm. Our 12x12" (30.5 x 30.5 cm) collections are the same idea in the larger format.
All our papers are acid-free and lignin-free, which is what keeps your albums and projects from deteriorating or yellowing over time.
Alongside the main collection, most of our lines also come in Basics, Cut-Outs and Frames & Complements versions, so you can put together a complete matching project.
An item is sold out — will you be restocking it?
It depends on the item. Some collections are limited editions and don't come back once they're gone; others we restock regularly.
If there's something specific you're after, email us and we'll let you know whether it's due to return.
I own a shop — can I buy wholesale?
Absolutely! We work with shops and distributors. Register for a B2B account using the "TIENDAS / WHOLESALE" link at the top of the site and we'll set you up with wholesale terms.
Do you have a physical shop I can visit?
We do have a unit in Madrid, but it isn't open to the public: it's our base, where we design and pack every order.
That said, roughly every six weeks we run an in-person workshop there, and on those days we do open up. If you come to a workshop you can shop in person, see the papers for real and take home whatever you like.
So if you'd like to meet us and shop without a screen in between, book onto a workshop — that's the way to visit us. We announce the dates on our Instagram @bellalunacrafts and in our newsletter.
For anything else, email or call us: Lauri +34 680 847 030 / Vane +34 625 880 103, Monday to Friday from 10:00 to 14:00 and 16:00 to 20:00, and Saturdays from 10:00 to 13:00 (Madrid time).
